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Looking for Custom Services?
Questions or request about a online store products?
Frequently asked questions
We want you to love your purchase! If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery at info@3dprintingottawa.com. We’ll make it right with a replacement, remake, or refund.
Because most of our products are made to order or customized just for you, we do not accept returns for change of mind. However, your satisfaction is our top priority—if you have any concerns, please reach out and we’ll work to resolve them.
Because most items are made to order and tailored for you, production
typically takes 2–4 business days. Shipping usually takes 1–3 business
days within Canada and the US. Custom projects may require additional
time.
Do you ship internationally?
Yes! We offer international shipping. Shipping rates and delivery times are calculated at checkout based on your location.
We specialize in high-quality, custom 3D printed products—ranging from
articulated toys and collectibles to home decor, planters, statues, and
unique gifts. Most items are made to order and tailored just for you,
ensuring a truly personalized experience. We also offer custom design
and printing services for personal or professional projects.
Absolutely! We love custom projects. Visit our Contact page or email info@3dprintingottawa.com to share your idea, and we’ll work with you to bring it to life.
Yes! We provide a full suite of services, including:
- Custom design and 3D modeling
- Prototyping for inventors and businesses
- 3D printer repair and maintenance
- Resin printing projects
- Bulk and wholesale orders
For any of these services, please contact us at info@3dprintingottawa.com
Do you offer bulk or wholesale discounts?
Yes, we offer discounts for bulk orders and wholesale inquiries. Contact us at info@3dprintingottawa.com for details and a custom quote.
We use premium, eco-friendly PLA+ and many other specialty filaments. Our
materials are durable and plant-based, but unless stated otherwise, they
are not food-safe.
For any models intended as pet bowls or for food-related use, we use a special food-safe material called PETG.
Most products let you select your preferred colour from a swatch chart
and choose from available sizes on the product page. If you have a
special request, just let us know!
Most items can be cleaned with a damp cloth. Avoid exposing them to
extreme heat or direct sunlight for extended periods. Planters are not
food-safe and should be used for decorative purposes only, unless you select the PETG material.
You can reach us via our Contact page, by email at info@3dprintingottawa.com, or through our social media channels. We respond quickly and are always happy to help!